Feature

Complaints solved in the app

Customers raise a ticket from the app and chat with you live. You resolve it with a written reply — and, if it deserves one, a refund to their wallet in the same step. Riders can report delivery problems from the road.

Tickets with live chat Refund in one step Rider problem reports

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In short

A customer support system for a tiffin business gives complaints one place to go and a clear resolution. In TifTif, customers open support tickets in the app and chat with your team in real time; you resolve each ticket with a note and an optional wallet refund, and riders can report delivery problems with a reason.

Channel: In-app tickets, live chat
Resolution: Note + optional refund
Refund goes to: The customer's wallet, instantly
Riders: Report a problem with a reason

What it does

Out of WhatsApp, into a system

Tickets with live chat

Every complaint is a ticket with its own conversation, updated in real time on both sides.

Resolve and refund together

Close a ticket with a note and, if you choose, a refund that lands in the wallet immediately.

Rider problem reports

Riders flag failed or difficult deliveries with a reason, right from the stop.

Ratings after delivery

Customers rate the food and the rider separately, and you see recent ratings in the growth dashboard.

Refunds you can see

The support screen shows how many refunds you gave in the last seven days, and their total.

Replies that are really yours

Only your team can post as the business in a ticket — a customer cannot fake a staff reply.

Why it matters

A good resolution keeps a subscriber

In a subscription business, the question after a bad meal is not "will they complain?" but "will they renew?". A complaint that is heard, answered and made right in minutes usually keeps the customer.

Keeping support in the app also means nothing gets lost in a busy WhatsApp chat, and you can see patterns — the same dish, the same rider, the same area — before they cost you customers.

Works together with

More of the platform

Subscriptions & meal plans Customers subscribe to breakfast, lunch or dinner and each day's order places itself from their wallet. Away for a day? They pause it in one tap. Prepaid wallet & payments Customers top up once and every meal debits automatically. No chasing payments at the door, no cash on delivery. Live delivery tracking The rider moves on a real road map, turning with the street, with a live ETA — the tracking experience customers already know from the big apps. Route optimisation Riders get the shortest order to visit every stop, planned automatically. In our 6-stop test it cut a round from 32.0 km to 19.8 km. Kitchen & production Exact counts per meal and size before cooking starts, batches for each round, and stop a meal for the day in one tap. Weekly menu planner Plan the menu for each day and meal, reuse dishes from your item library, and customers see today's menu automatically.

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