Customers watch their meal arrive
When a rider sets off, the customer sees them move on a real road map — the scooter turns with the street, and the ETA and distance come from the actual road route. It is the tracking people already expect from the big delivery apps, in your brand.
Live delivery tracking shows a customer where their rider is in real time. In TifTif, the rider app shares its position while on duty, the customer app draws the rider on the road route to their door with a live ETA and distance, and the admin panel shows every active rider on one map.
- Customer sees
- Rider on the road, live ETA
- Admin sees
- All riders on one map
- Location updates
- About every 20 seconds
- Can be switched off
- Yes, in the super admin
Tracking that feels like the big apps
The real road, not a straight line
The route to the door is drawn along actual streets, so the path makes sense.
A rider that turns with the street
A top-down scooter follows the road and faces the way it is heading.
ETA and distance
Both come from the road route, and update as the rider moves.
Rider name and call
Customers see who is bringing their meal and can call them from the tracking screen.
A camera that follows
The map widens across town and tightens to street level as the rider gets close.
Status at each step
Picked up, on the way, delivered — each change shows in the customer's app as it happens.
Tracking at a glance
- Shared by
- Rider app, on duty only
- Update rate
- ≈ every 20 seconds
- Route source
- Road routing (Mapbox)
- Customer view
- Map, ETA, distance, call
- Admin view
- All riders, live
Every rider, on one map
The admin panel shows all riders on duty on a single live map. You can see who is out, where they are on their round, and who is back at the kitchen — without calling anyone.
Riders go on and off duty from the rider app. Location is only shared while they are on duty, and updates roughly every 20 seconds.
- Fewer "where is my food?" calls to answer
- Spot a rider stuck on a round early
- Tracking can be switched off in the super admin if you do not want it
More of the platform
On this page
Does tracking drain the rider's battery?
Location is shared only while the rider is on duty, at roughly 20-second intervals rather than continuously, which keeps battery use modest.
Is the ETA accurate?
It is calculated from the road route between the rider and the customer, not a straight-line distance, and updates as the rider moves.
Can I turn tracking off?
Yes. Rider tracking is one of the feature switches in the super admin.
Does the rider need a special device?
No — any Android phone with GPS and mobile data runs the rider app.