Demos and quotes
Demos and quotes are free. Nothing is payable until you accept a written quote.
Before setup work starts
If you cancel after paying but before we have started setup work, we refund what you paid to us in full.
After setup work has started
Once setup has begun, we refund any amount you have paid for work not yet carried out, as set out in your quote. Work already completed — such as installation, branding and configuration — is not refundable, because it is done specifically for your business.
Third-party fees
Fees you pay directly to other companies — Google Play, Apple, hosting, database, maps, domain and payment providers — are governed by their own refund policies. We cannot refund them.
Support renewals
Optional support renewals after the first year can be cancelled before the renewal period starts, for a full refund of that renewal.
How to request a refund
Email hello@tiftif.co.in with the subject "Refund request" and your business name. Approved refunds are paid to the original payment method.
Customers of businesses that use TifTif
If you ordered meals from a tiffin or meal business that uses TifTif, that business handles your orders, payments and refunds under its own policy. In most setups, cancellations before a meal's cutoff and resolved complaints are refunded to your in-app wallet. Please contact the business through the support option in its app.